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rentals listed "not available" and others listed never get confirmed

HI I contacted an owner owned rental for next week and even though it remains listed it is "not available" Then I emailed a Redweek confirmed listing and they said it was available - paid for it and then found in my messages "sorry owner did not confirm". I must add that I have come across some very conscientious owners. My concern is mostly with the Redweek customer service and whether these rentals are truly available or just on there to look like there are lots of listings..