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Wes, There are over 5,700 mostly Diamond members on a member-sponsored Facebook. Diamond has been working with members to resolve disputes. There have been 157 Platinum members who have complained of deceptive practices, promise the ability to sell points or be relieved of maintenance fees if they bought more points, and the newest "unlock equity" of which there isn't any. If the dispute cannot be resolved, most file reports with regulatory agencies. Over 900 filed with the Arizona Attorney General resulting in a settlement and the issuance of an Assurance of Discontinuance. Below is the mission statement and the Facebook link. There is a network of volunteers to answer questions about filing regulatory complaints. All complaints should be filed with the Federal Trade Commission https://www.facebook.com/groups/DiamondResortsOwnersAdvocacy/ Mission Statement: We seek to provide Diamond Resort members a way to proactively address membership concerns; to advocate for timeshare reform; to obtain greater disclosure from the company; to advocate for a viable secondary market; and to educate prospective buyers.