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I know nothing about Marriott practices, but the Timeshare Users Group site (TUG) has a Marriott-specific discussion forum with many experienced and knowledgeable participants. I think your odds of getting prompt and detailed (and correct) input and answers on Marriott issues and questions would be much better over there than here, due to the sheer concentration of savvy Marriott folks over on the TUG site / discussion forum --- unlike here. Just a suggestion.