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Look..... no reply. That tells you what type of company you dealing with. She drops the ball and leaves people hanging and fails to provide any proof that she ever had a rental available. She should be investigated for fraud. I hope anyone thinking about doing business with her in the future reads these posts and basis their decision on the victims statements. Sounds like Tonya is a lot of hot air. Can you imagine spending thousands of dollars on airfare with a large group of family and only days away you get notified that the reservation you have doesn't exist. That's what Tonya and her scam company just did to this victim. Make your own decision if you want to suffer the same fate.