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I fully understand your problem as I too own PHT by Westgate and have the added cost of calling Westgate from the United Kingdom and waiting over 30 minutes at a time while Westgate keep you on hold on the phone. There is a dedicated number for Westgate owners calling about PHT / Elara reservations & internal exchanges. 877 - 668 - 4482 To deposit ( for future exchange ) or reserve PHT use option 1 To make an internal Westgate exchange use option 2 If exchanging you need to deposit your week with Westgate who will keep you on a long hold whilst they check you have paid your fees with Hilton. Once confirmed they will give you a deposit number then you have to call them again to exchange and that seems to take a long time as well. I wonder if they go out to lunch to keep you on hold ? Westgate are still offering 2 for 1 and I have just booked my 2016 vacation in Orlando exchanging Elara internally.