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I am assuming the Redweek reply was addressed to me. However, the additional fees was only one of the issues as there were other issues such as process for requesting room location, possible to offer for a lower price than whats advertised, which building was closed for renovation during the stay, what are the issues that the owner had with the agreement, the agreement had the incorrect rental amount, the agent did not submit the offer to the owner, and other questions... If you read my emails, you will see that I left my number and requested the agent to call me many times throughout the 3 weeks. At the beginning , she said she will call but never did. This was a total waste of time for me. If Redweek is motivated to build a full service rental business, it needs to seriously evaluate what value it provides to the process. As of now it only slows down the process and keeps the owner and renters in the dark from each other. It is a terrible business model that will not succeed.