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Gloria - You should have a rental contract in place that states what happens in the case of a cancelation. Some owners will refund part or all of your payment if they are able to re-rent the week. If you don't have a rental agreement in place, you would need to contact the owner directly to see what their policy is. If you have further questions, please [url=http://www.redweek.com/contact_us]Contact Us[/url]. Phyllis