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Hi Lori, Our Customer Service team is reaching out to the member to ask that they resolve the matter with you. Please know that while we can never vouch for any member, if you email in to Customer Service, we are always happy to advise how long someone has been a member and if they have had any fraud complaints. We always advise that the best way to ensure a safe transaction on a Do-It-Yourself rental is to use a vacation rental escrow service. More information can be found at: http://www.redweek.com/resources/rental_process/escrow/ You can also look for select postings that offer RedWeek Payment Protection, which offers secure, online credit card payment processing, includes a double verification of your reservation (key details of the unit are verified when posted, and a second verification after you book to ensure the owner has placed the reservation in your name). And lastly, your funds are held until just after your check-in date to ensure you get what you paid for. We hope you're having a wonderful vacation!