Original Message:
Re: Re: Timeshare company NOT honoring cancellation policy (by KC):
Do you know for certain where this person is physically (geographically) located, or was this purely an "online" transaction in which you did not verify name / address / ownership details, with no real idea of the true identity of this person and / or where s/he is geographically located?
If you have an accurate name and address for this person, you can (and you definitely should) promptly contact the Attorney General's office in the state in which she is located and file a formal complaint. Most AG offices have a specific Consumer Protection Division. If there is fraud here in the amount of $21k, this is felony level fraud. You should also contact the FTC, since this apparently involves interstate fraud, making it also a Federal matter. You will need to provide, in writing, a very detailed description of events, with specific dates and times, with events arranged in chronological order. Be prepared to provide copies of an any and all email exchanges (to / from both parties). It's up to you to make and present your case; it's not up to the AG office or the FTC to make your case for you, so be fully prepared to very specifically address and document any and all pertinent details if you want to successfully elicit their interest and intervention in this matter.
There is obviously a credit card associated with providing money to any entity through PayPal. Contact your credit card issuer directly and immediately to formally dispute the charge, claiming fraud in the transaction, prepared to fully describe and document in detail the entire sequence of events, providing copies of all associated documentation and emails. You have much better odds of success disputing the charge directly with the credit card issuer than just dealing with "PayPal". Good luck.