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Original Message:
Re: Resort cancellations due to hurricane damage (by RedWeek Support):
Ken,
Thank you for pointing out the inconsistency between our two rental agreements. The DIY rental contract was an early example and, regrettably, has not been updated since we formed our full-service rental program. Our overall view of rental contracts is: if the rental is not available to the renter for the agreed upon dates for any reason, they need to be made whole. This could mean a satisfactory substitute, or a full refund. In response to the latest hurricanes, we have modified the full-service agreement, and will work on getting the DIY sample updated as well.
We regret this type of storm puts the risk on the owner in many cases. We are hopeful most resorts will offer make-goods to owners for weeks lost. In the future, when we are able to offer travel insurance to all members, we may consider amending our policies to better protect both parties.
Phyllis