Original Message:
Re: Re: Timeshare company NOT honoring cancellation policy (by Jason K.):
We are experiencing the same issue with Westin Nanea. Certified signed letter, a fax and confirmation, and we also tried to send an email to the one provided in the contract. However, the email was returned undeliverable. We have reached out to the "Closing Specialist" and have not had a response. We purchased on July 3 and executed cancellation on July 10, within the 10 days listed on the purchase contract. Not sure who we should contact now. Have you had any response or resolution, Anne?
anner221 wrote:This is happening to us with a purchase at Westin Nanea in Maui. We clearly have all the documentation of the cancellation paperwork being delivered on time…USPS tracking number. We even have a lot of correspondence from some employees that paperwork wasn’t discovered until 2 months later by the cancellation department and they are being very apologetic but nothing is happening. We have not received our deposit back and our credit is showing late. The loan company agreed we shouldn’t be making payments because the contract was supposed to be cancelled, including the loan. It is a complete mess. It is affecting our ability to engage in other real estate transactions.