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Re: verified and protected

Hi April, Thanks so much for your comments! I wanted to start by saying that the RedWeek verification enhancement is totally optional. We don't require that owners purchase it and while it can be added at any time (as is the case in your posting), we will never require that owners add it to their posting. It's a service that we have had so many requests for, by both owners and renters and both RedWeek Payments and RedWeek verified came to fruition, simply because of the number of requests we were receiving. It has nothing to do with holding anyone's money for our own gain, but we do believe that it can certainly increase the chances of a successful rental, because renters are protected. As far as protection for the owner, we do actually protect the owner in a number of ways: 1. When booking with RedWeek Payments, our cancellation policy is " Renters who cancel at least 60 days prior to the check-in date can receive a 50% refund. There are no refunds for cancellations within 60 days." Barring any material disputes, the owner would receive the applicable disbursement, should the renter cancel. We do also make ever effort to re-rent the unit. 2. We provide provisions in the rental agreement to hold the renter responsible for any damage to the unit. 3. With online booking, especially Full Service Rentals, we do deter inquiries from visitors who just aren't serious, as well as visitors who have less than scrupulous motives. While we do understand that our options won't work for everyone, the reality in the timeshare rental industry is that scams and scammers are out there on so many sites. Not only do they target the renters, but they target the owners as well. RedWeek's Full Service Rental option and the RedWeek Verification enhancement are our first steps to make our community safer for everyone.