Post reply

Re: Global Access thru Orange Lake Resorts (by Lee S.):

ianf18 wrote:

lee144 wrote:

Does anyone have any experience exchanging their "week" to Global access points? Any positive or negative feedback?

Hi.

I have purchased an extra week so that I can use weeks with 'Global'.

My experience is that I am appauled by the service provided by Global and RCI.

They have turned me from an Orange Lakes lover into a hater of this system. I am now considering selling the three weeks I own because I spend hours on the phone resolving problems.

I cannot easily book exchanges and the management of these organisations need to experience the low standard of customer service experienced.

My advice. DO NOT BUY THIS PRODUCT

Ya know, I was thinking about changing one of my weeks to points thru Global Access. The communication was terrible and thet don't know if they are on foot or horseback. Anyway, yesterday we were told that us old owners are grandfathered into the old sysytem in which , as a weeks and points owners of time shares thru RCI, I can still deposit a week with RCI and then change the week to RCI points. In my case, no need for Global Access. In any case they are pretty bad off. I called and said I was interested in Global Access and it took the 4 weeks to call back amd 3 weeks to send me the paper work. I am thankful that I have not done anything