Original Message:
Re: rentals listed "not available" and others listed never get confirmed (by RedWeek Support):
Cinde: Owners who use the do-it-yourself posting method are responsible for removing their posting once it is rented. Sometimes owners will forget or they are waiting for the deposit payment to be received before deactivating their posting. You can always contact us with the posting number and we are happy to follow up with the owner to make sure the rented posting is removed.
In the case of your full-service rental, I found that when we contacted the owner to accept your booking, he informed us he had already canceled the week with Marriott due to COVID 19. Since he had not yet informed us of the cancellation, his posting was still active when you inquired.
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