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Original Message:
Re: Total Resort Solutions not Resort Solutions (by J V.):
The address Total Resort Solutions, Inc. gives is actually just a telephone service company where you can outsource your customer services. It's also home to Resort Vacation International, Inc. which is registered to Adriana Fasano who also worked at Total Resort Solutions, Inc.
Total Resort Solutions, Inc. is a registered commercial telephone seller with the Florida Department of Agriculture and Consumer Services. They have 3 complaints filed in 2014 there, and an additional 9 complaints with the BBB.
It does appear as though they've made a considerable effort to resolve all of these complaints though.
That being said, DonP is right. Never pay anyone upfront who cold calls you regarding your timeshare. It doesn't matter if they're accredited and owned by the pope. Don't pay them upfront.