Original Message:
Diamond Resorts International Has Hijacked my Interval International Account (by Charles S.):
susani67 wrote:charless345 wrote:susani67 wrote:robertr558 wrote:I am a long-standing member of II with a timeshare resort not affiliated with DRI. But sine I got involved with DRI, a big mistake, II will not talk to me at all. They say I have to call Diamond for all transactions.I recently received an offer in the mail to provide me an additional resort accommodation certificate if I deposited my non-DRI resort week. I made that deposit through the II web site, it has been confirmed, but I did not receive the resort accommodation certificate. II absolutely refuses to talk to me about it.
I called DRI and they were useless. I spent over a half hour on the phone with them and they could not even become aware of the offer. This is mail fraud. II also refuses to escalate my issue to a higher level for resolution. I am very disappointed with Interval International. How did Interval International allow Diamond Resorts to have sole control over my membership, including my non-DRI resort? This is outrageous!
DRI does not allow me to deposit my DRI week for two years as my other resort does. My maintenance fees have risen 42% since Diamond took over ILX, the company from whom I purchased this timeshare at Los Abrigados. I am expecting another increase next year.
Do not ever become involved with Diamond Resorts International!
I just found out about DRI having their own Interval Department also, and was mad as hell. They want to control every benefit from owning a timeshare to their own advantage. That usually means you get very little if anything at all to trade for. If you live in California, lodge a complaint with the Attorney General's Public Inquiry Unit. Contact AG's Offices in other states to get guidance through the complaint process. Am currently looking into a complaint with AZ Dept of Real Estate, as we own in Sedona, also.
What is the problem with them having a customer service desk for their members? Marriott has one too? Why would you be angry?
After years of successful trading our DEEDED WEEK for our Sedona property through the original Interval, didn't much like being told I did not have enough "points" (the magically appearing points and the amazing disappearance of said deed) to trade for anything. Not even Orlando, the timeshare capitol of the world! Also did not like being told that all DRI owes us is 1 week in our now run-down "timeshare" aka hotel, in Sedona. Do you work for the company? Why would you even be looking at this forum unless you share the same problems being discussed here?
Susan, I don't have to think like you in order to read a post or forum. I try to read all things Marriott and DRI since I own both systems. You have your reasons for feeling the way you do and I mine. I don't work for any timeshare company. However, your paperwork that you signed when you bought your timeshare does tell you what you own. It's very clear there and no one can take that from you.
For the record, I am one of the administrators for the DRI Members Facebook site. I am also an administrator for the Facebook Marriott Ko Olina Owners site and the Facebook Marriott Destination Club Owners site.