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I am going through the same thing. I signed on a Thursday and attempted to cancel on a Wednesday. It took weeks to get back to me and they said they could not cancel.....I went back and forth with my CC company and I eventually got my money back. I had no heard from them for a few months and now they are bugging again saying "Your account is inactive, not cancelled, your membership will keep adding surcharges after a period of time, if we don't receive any response, your contract will be sent to collections. Has anyone here been sent to collections? This whole thing has been such a headache!