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We stayed at moon palace grand cancun 3 nights on our 2nd day of stay we attended their meeting and signed the membership (on June 6th 2023 ) after thinking about it we decided that it’s not good for us and most of the things that said are not going to work for us so on June 8th I emailed them (memberservices@palaceelite.com.mx) a request to cancel the membership and no response from them. We had the number of the sales representative and we asked him and he is saying we can’t cancel the membership? We paid some advance and rest on zero apr loan. What is the best way to cancel this? They don’t have any clause about cancellation in the contract. We are USA citizens.