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I was able to get a refund on my down payment and cancel the sale. Basically you just write the company and tell them you have changed your mind. Make sure you copy Profeco. I was within the 5 day window (and that does not include weekends). I sent certified copies of the cancellation to the hotel, and the office in california. I emailed the initial copy within the timeframe and then sent certified letters to both offices--that is a little pricey--$60. But I did not want to take any chances. I mentioned the sales tactics in my cancellation letter (they told me I had waived my right to change my mind, for example). My credit card was refunded in full and they did not use any guerilla tactics. I did not get a refund on the $499 to rent my Velas weeks so I will ask Profeco to work on that one. I asked Velas to refund that portion but they referred me too the rental company. Of course, since there was no contract, I am getting more of the runaround. But again, I'll just let Profeco work on that one.