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How to cancel or update your unit for sale or rent?

I searched the forum but couldn't find the answer. I am cancelling my subscription and my for sale unit. Why isn't there a click through that allows you to make changes to an ad? The pictures they put on my add are wrong and i am trying to remove it from "for sale'. The only option is the contact customer support and then send them an email. If they don't get it or respond then my add will continue to be listed. i have read many forum letters about owners lack of response. I think it falls back on Redweek.