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Pueblo Bonito Resort switch

Hello, I reserved, booked and paid for a suite at Pueblo Bonito Rose, as this was the resort that I "clicked" on. On the back and forth emails with the owner the subject line says "confirmed reservation number 229618,for a PB Rose'". However, after paying in full, the confirmation certificate was issued for Pueblo Bonito Los Cabos. This is NOT the resort that was promised. The owner never once mentioned this!! What recourse do I have? Thank you, Juliet