blog-5099

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blog-5099 (by Edward S.):

I find it interesting that you have modified your rental agreement as of April 8 to reflect the Coronavirus situation. Came a little late for us as Owners when you refunded our full rental amount based on our Maui unit being "not habitable" despite the resort being fully operational. You refunded our renters full payment when they gave notice of their desire to cancel on the day of check-in on March 14. We received no notice or opportunity to contest the refund. Our $8,000 unit sat empty despite your existing Agreement on cancellation within 60 days being very specific. Our mistake was trusting Redweek as our agent for the rental.