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blog-5111 (by Patrick V.):
If you got a certificate from Interval, then call Interval. They can work with you often if you explain the problem and you can escalate up the ladder to the "unhappy customer managers" so to speak and they are very helpful.
There are MANY places you can go that are fabulous. Malaga Spain is awesome and it will open up soon. Going there off season is actually better because no obnoxious germans or brits there drunk and making noise. And its a warm weather location.....Marriott has awesome resorts there. Trust me. Been there. Done that. Interval has computers that look at the date of deposit and the code for what you gave up in size and then requested travel dates. But their customer service agents can do a bit more sometimes. COVID is not Marriotts fault ....the resorts are inundated with TENS OF THOUSANDS of displaced owners and renters and vacation seekers. Tough task. If you owned that week.....and lost out I am sorry. I would have requested a new reservation with Marriott early in the crisis.....just to be safe.