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blog-5233 (by Douglas C.):

I have been a client of Redweek.com for many years. I am extremely disappointed, even angry that Redweek’s arbitration decision was 100% in favor of renters, and 0% in favor of owners in April 2020. I had 2 weeks in Maui which I trusted Redweek to handle and though I was sympathetic to renters who pre-paid, they took a risk, as did I in listing with Redweek. The decision that the Maui Ocean Club was “uninhabitable” was a complete lie. As a result I lost the monetary value of the weeks, ie lost revenue, but worse I couldn’t use the weeks myself because they were being held for the renters. There should have been a 50/50 shared risk and the renters should have been refunded only half, not the entire amount that YOU collected. The unit was habitable, but those staying would have had to quarantine. I would have gone myself and quarantined the 14 days. I will never use Redweek again to manage my reservation issues. I am pissed!