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Original Message:

Re: verified and protected (by RedWeek Support):

Nancy: We abide by the terms of the rental agreement. Owners have the option to select from three cancellation policies:

Flexible: 100% refund up to 60 days before check-in

Moderate: 50% refund up to 60 days before check-in

Strict: No refunds

If a renter cancels, we will refund the renter, and/or pay the owner, in accordance with the cancellation policy the owner has chosen.