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Original Message:

ask-redweek-wyndham-guest-cancellations (by Joe D.):

I am interested in informing other owners of the Wyndham integrity problem since the furthest I get is owner care that keeps repeating ridiculous talking points. I own over 2 million company purchased Wyndham Points (not resale). When I would tell the sales person I did not want to upgrade because I could not travel that much they always said you could rent units to help cover maintenance fees. Now Wyndham is changing all that. I called owner care very upset as I saw a few weeks booked as rentals falling into the no guest period. I made the adjustments to the reservation. Yesterday I realized Wyndham blocked off another set of dates for Guests. I was on the phone with owner care for an hour and all they would continually say is "we are looking out for our owners". Told them I paid premium money for my ownership and all reservations should be respected. There is availability for bookings in March that have been blocked for guests. There is no recourse as owner care says they are the end of the line. The Wyndham updates for blocking guests look like something a 3rd grader would put together, often duplicative. The new Wyndham rules make me appreciate my elite HGVC membership. With my extensive timeshare points I have a lot of contacts in the timeshare world. I will advise all present Wyndham owners not to upgrade and future timeshare people to go somewhere else. This was poor planning on Wyndham's part. Although it would still be wrong they could have made a simple reservation rule such as no guest reservations would be honored unless made within 8 months of stay. The only other possibility is Wyndham has over sold their membership. Owners with points they can not use will just lose them. Wyndham has just withdrawn itself from the honesty and integrity rank of timeshares such as Hilton. Mike Brown should know better. I remember him when he was CEO of HGVC. Does the Guest block apply to Wyndham's Extra Holiday rental program? Most of the people complaining about owners renting units are those that wait until 4 months out to book. I believe the real problem here is Wyndham's overselling of points is outpacing Wyndham adding inventory or they want owners who are easier to upgrade than guests buying into Wyndham. Very happy with my HGVC ownership.