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ask-redweek-wyndham-guest-cancellations (by Rhonda A.):

My brother and I both spent a significant amount of time on the phone with Wyndham two separate days this week trying to fight this battle. We are VIP Platinum owners who have always had 15 guest reservations per year allotted to us, until this year. This week we were forced to cancel vacations for family and friends due to Wyndham's implementation of this policy. When are family purchased Platinum points, we were told we had 15 guest reservations per year whereas entry level had 2. This week we were told that all tier levels were treated equal. If that is the case, we would never have bothered purchasing so many points. I will continue to press this issue especially after years of sitting in high pressure sales meetings being told of the benefits of owning more points, becoming accustomed to utilizing said points for our family, then suddenly having the privileges and promises that came with those points stripped away.