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Re: Upgrade option refused to be honoured (by Stephen C.):

The timeshare I have bought is 2 bedroom EOY and it was agreed at the time I would have an uption to upgrade to Every Year. I believe Westgate meant 2 bedroom Every Year.

The upgrade option was presented to me when I signed the contract. This is where the mistake was made as I think they should have given me a document stating I could upgrade to 2 bedroom every year, not 4 bedroom as stated. The upgrade option is a pre-printed document that my details were added to.

I did think it was a mistake on Westgate's part to give me the wrong upgrade paperwork but Westgate owners department stated when I phoned them that the upgrade option is a 4 bedroom every year.

I realise that mistakes are made and this may be a genuine error but the dreadful customer service I have been receiving from Westgate has totally put me off the company and timeshares in general.

I do keep getting the impression by the way that the upgrade department speak to me that I might have a case in forcing Westgate to honour the agreement as they are very defensive and keep trying to get me to upgrade to a 2 bed unit.

To be perfectly honest the whole situation and the way the Westgates have treated me had made me regret buying the timeshare. I especially regret buying the timeshare after looking at this website and finding out how much timeshares can be bought for.

Thanks for your replies Stephen