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Re: the manhattan club (by Janet R.):

why is everyone talking about renting their units ? If you are not going to use them maybe if you didn't book the time the owners that would like to use theirs might have a chance to get in. the cancellation policy stinks. Especially near the holidays. There should be a reconfirm 72 hrs prior to arrival date and no penalty for cancellation in December. You should be able to carry over any December cancellation for 60 days. Ther are enough people on wait lists in Dec to fill those rooms. right now if something comes up and you will not use your room you get penalized for cancelling. So people just do a "no show" which means the MC can't cancel their room because they still may show up. And then others that would use that room don't get a chance. Maybe the way to help things get better is to adopt better booking rules at the annual meeting. Also to get the sales dept to stop using the MC for prospective owners stays. Put them up down the street like they used to do.