Successful Resales & Rental Feedback Wanted

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Re: Successful Resales & Rental Feedback Wanted (by Beck):

Marriott and DRI are timeshare companies (DRI if you are in The Club) where it is possible an owner can call the timeshare company and the CSR at teh timeshare company secures an exchange reservation (thru II in this case).

I would think owners would understand when they make an internal vs external reservation but I've run into a good number of owners who are not clear about what they reserved, how they reserved it, and the fact they paid fees for the external reservation.