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Re: Marriott Going to Point Syst (by J E.):

Marriott introduced the new point system in July. It is now mid-January and they still do not have a booklet that is available to owners that will explains how the new program actually works. As a result owners are left to get information orally, some of which is accurate and some of which isn't. The problem is trying to figure out which is which. While I like a lot of the benefits of the new program, this has to be one of the worst introductions of a new program in the history of business. Business schools will be able to use this as an example of what not to do for years. If anyone has tried to get answers to how the inventory is set up and managed for both deeded owners and point purchasers you will know what I mean. Just when you think you may actually understand it, the explaintation changes. As a deeded owner I want this new plan to be successful. But I fail to see how it will be successful as long as Marriott refuses to provide owners with something in writing that addesses how this program actually works.