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Re: Has anyone ever been scammed using redweek? (by Richard W.):

Our recent experience as timeshare owners using RedWeek's "Full-Service" rental program has been a NIGHTMARE in two separate instances. In one case, RedWeek had incorrectly listed our two bedroom, two bathroom unit with sleeping a capacity of "two". In reality the unit has capacity of at least six and in certain circumstances up to eight. This is after RedWeek had been informed of the capacity and had verified the unit with the resort. As a result of RedWeek's error, any potential renter seeking to find a unit of the appropriate size unit who filtered the potential available units would never even see our unit. Needless to say our best course of action going forward in that case will be to select an alternative usage as RedWeek clearly does not have any quality controls in place to properly list rentals and we have little confidence in what they describe as their "Full-Service" rentals. In another completely separate " case, we were first told our Thanksgiving week in Cancun at a very popular resort was successfully rented. Subsequently we were told that the renter "regrettably cancelled" and we'd be getting 50% of the rental amount (less fees) as a cancellation fee. When we later inquired as to when we should expect that payment, we were told the renter had claimed credit card fraud. Seems those explanations vary significantly... Not entirely sure what the correct answer is but would further think they must also be claiming contract fraud as we were provided a signed contract by RedWeek. Bottom line is it appears to us RedWeek is certainly not an advocate for owners and has no quality controls in place. Dealing with them is a nightmare that we will not relive going forward. In the meantime we'll seek advice on our best course of action and would strongly caution others (particularly owners) to avoid the RedWeek's "Full-Service" rentals as we believe you'll be totally wasting your money!

ken1208 wrote:

Mine was listed for months, a two nedroom Westin Maui property. I even paid for the verification. It did not sell and they will not refund anything. Good luck, but just assume your listing fee is gone. They will have a bunch of excuses that they will regurgitate to you, but its just to keep you from pulling your listing. Sorry for the negative respone, but I just went through it with them. My property is a 2 bedroom lock off at the Westin Maui resort. A very nice vacation spot. They did not even get an offer.