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Original Message:
Re: Has anyone ever been scammed using redweek? (by Maurice A.):
Hi, Rich.
So you re-rented the week for 80% of original asking price, and are receiving 50% of the original asking price due to the previous renter canceling.
As a hypothetical then, if you were renting the week originally for $2,500, you'd expect to end up with $3,250 (%80 of 2,500 + 50% cancellation penalty). So IOW, you made 30% more than your original asking price.
That's assuming, of course, that you receive the cancellation penalty fee.
It does sound like we dropped the ball in not notifying you that a chargeback might be happening. You understand why we're concerned about that though, right? I mean, if we send you the cancellation penalty fee and then a chargeback occurs, we're simply out the entire amount.
But, yes, sounds like we didn't communicate things as well as we should have. We'll try to do better.