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Re: Has anyone ever been scammed using redweek? (by Richard W.):

Hi Maurice, Thank you for your comments. Glad to hear you will try to do better. You have made some interesting observations but with a bit of a twist on the facts and potential results. On the above post, we used some estimated figures and didn’t take into consideration all the details. From our perspective, a reasonable hypothetical would be to compare our rental proceeds this year to the same proceeds last year for the same unit during the same week. Our original asking price was 3% higher than last years gross rental price and the hypothetical figures you have quoted above are substantially higher than reality. Under what we believe is a reasonable comparable scenario, assuming that penalty is ultimately received, our total proceeds for the combined rental and the penalty would be 15% more than the prior year rental. We would not consider that a windfall after all that has transpired and believe your records would confirm that to be the case (but if not please feel free to publish otherwise). As a matter of fact, in this case, the fees charged by RedWeek (again assuming the penalty applies) will be double what was charged by RedWeek last year and we have NO issue with that either (as two contracts were involved). On the other hand you may argue that we had a windfall last year but none of that is really relevant. The relevant penalty provisions established by RedWeek are included in the contract for the obvious reasons to protect the owner. All we are asking is that RedWeek take the necessary steps to do just that and keep us informed. The potential ultimate end result was not derived from our greed but is in line with normal business practices when a renter backs out of a contract. The real issue is that your organization continually drops the ball and then apologizes for their shortcomings. At the end of the day, everyone does make some mistakes and that is to be expected. However, in the case of RedWeek, the mistakes are ongoing and that is not acceptable. The organization really needs to step up its game particularly when they describe their product as a FULL SERVICE RENTAL. At this point, we still do not have any indication as to the expected timeline for resolution or precisely what information is changing hands to get to the bottom of this. We will be most grateful if you could provide that and avoid the biased implications made above so we would have a clear understanding of the path forward.