Now Offering Full-Service Rentals!

Your announcement indicates "both options" as if there are 2 options available to owners. Currently, I find only one option available to owners--the $59 full-service option. The $49 owner managed rental option is no longer available. I'm not surprised that the $49 option is no longer available since it made no sense for owners to pay an up-front fee to list each timeshare unit.

However, there should be a no-cost option available that will allow owners to manage the rental with a fee paid to Redweek upon success of a rental. Redweek could still collect the rental payment, and collect all taxes in the process, but the owner would not face the potential loss of the up-front fee in case the listing is not successful.

What would be the harm??? Redweek has little investment with this type of listing, but still has a chance for a good profit when the unit is rented.

Where is the option for a NON Full service Rental? Has that been eliminated? I do not want Redweek to handle everything. Plus, your fees are just getting too high to go along with our rising maintenance fees to be able to set a fair price for rental.

I have rented my timeshares on RedWeek since 2014 and have never had an issue with my renters (which is, I assume, why they have changed the model). I've always been transparent, completed my own rental agreements, collected my own rent, modified the reservation and always provided what was advertised. The new pricing plan and forced processing through RedWeek is an example of the accountants running the company. This was such a great platform for renting, but unfortunately the accountants only look at the numbers and forget to talk to the people running the business, who are talking the customers (us). I'm very disappointed in RedWeek. No one asked for this. Read the room, we are in a do it yourself economy. No one has asked for this complete takeover of the transaction, and fine, if there are those who have, provide that option at this increased ridiculous fee. But for the rest of us who were happy doing the leg work, why would you take this option away from us? I'm sorry to say, but after 11 years, I'm breaking up. Good bye RedWeek!

I'm with you. I've always rented our timeshares and now find out that I no longer have an option to do so. Does anyone know why Redweek chose to take over and not notify anyone? Or did I miss the notification?

kathyw84 wrote:

It's a MUCH BIGGER money grab now! We no longer have a choice to rent out our timeshare ourselves! I have used Redweek for well over 25 years and just pulled two of my new ads. They are now adding over 10% to our rental fee for them to pocket. They already charge a membership, a listing fee, and a verification fee (all of which I was fine with) but NOW they are making my units even higher priced! I can barely get my maintenance fee on a couple of our Marriott's the way it is - and now an extra 10%!!! Any suggestions on other places to use to rent that you have been happy with? Looking for owners to share ideas, as Redweek is NOT what it used to be!!

Totally agree! I renewed my membership and then posted a unit for rent and was super confused when I tried to make changes to the listing. I contacted Redweek and was made aware of their change. I feel deceived, too-- the policy change should've been clear BEFORE I paid to renew my membership and before I paid for the rental posting. Ive used Redweek for 15 years+, but I won't be using them anymore. I hate this new platform!

Hi Kristina,

I know it has been almost 3 years since you posted your message. I quit Redweek half a year ago after being a customer with them for 23 years but I have not figured out a better way to rent out my timeshare. Any advice? Thanks in advance!

maria1340 wrote:

Redweek is advertising to us how they are better for owner rentals than Airbnb at the very moment they burying our ads so they will never be seen. Also saying they are much cheaper in fees for renters while burying the service fees instead of stating them upfront. https://www.redweek.com/blog/2022/09/12/redweek-vs-airbnbutm_source=newsletter&utm_medium=email&utm_campaign=September_owner_2022&utm_content=redweek_vs_airbnb_button&vgo_ee=XIWgExa%2Fc0JggXYMcEZNLzpxdzkQNl9LgdxZ9pnzLRY%3D

You keep encourging owners to "enable online booking" but you do not mention the fees it charges renters. You tell us selecting Verified & Protected (online booking) costs only $15 Or Full Service costs $59.99 + $99 at rental but never mention the Renter ends up paying a 7% (!!!) booking fee for that service!! It is unethical NOT to state the extra fees the renter must incur to use this service. It also makes it not competitive when they don't find out that added fee until the end of booking. Airbnb is very upfront with service fees. Plus, last month I checked a RedWeek Verified & Protected ad and the service fee was 6% (or 6.5?). Today it is 7%!!

Today, I renew my membership, renew the first listing of several planned, my account says it's active and I CANNOT FIND IT ANYWHERE!! Why? I searched, refreshed, waited, went back and nothing. Only after reading this Forum posting did I discover that after 18 years using Redweek, they have added a Bait and Switch tactic which buries any ads by owners who don't use one of the two RedWeek add-on services. If you don't change the sort feature, you have to scroll through the entire next year of 2023 in order to see the current Oct 2022 and forward listings by owners. UNBELIEVEABLE!! How would I (or any renter) ever figure out to page through the entire 2023 year to find a Jan. 7th, 2023 listing?

THIS IS UNETHICAL and DECEITFUL!! Owners and renters who have come to your site for years do not know they have to change the SORT feature of their search in order to view ALL LISTINGS by date! I thought something looked very fishy when 9/10 ads were Verified and Protected but there was at least 1 out of each screen that was owner listed. I think that is ON PURPOSE to keep us from realizing what is going on. Is this tactic to force all owners to use Redweek add-on services?

If Redweek doesn't change this quickly, we will have to find a new place to rent our units. RedWeek thinks they can compete with Airbnb by charging huge service fees and handling entire rentals start to finish. But Airbnb still gives me the opportunity to direct message the owner. Why did you remove that? I like talking to my renters, texting and building relationships. Many repeat customers are made that way. I don't like the "BOT" type of response you get when Redweek is listing ads. I've had renters choose me over a cheaper Redweek ad since they couldn't get a response and needed to book airfare that day. I agree with everything listed by owner David S. above on 10/3/22 and that is why I haven't used Verified & Protected even when it was offered as complimentary: taking 4 days to respond to potential renters--that can be 100's of $$ in airfare price changes, the ridiculous late payments to owners of 2 days after check in--nothing as a deposit ahead of time? And I heard the horror stories of units not used, but not communicated to owners so they could be deposited, instead money returned to renters when Covid broke in late March 2020. I had 4 rentals early April 2020 and was able to turn in all 4 and have been able to rebook something workable for 3 of them.

In addition, Redweek booking does things that DON'T MAKE SENSE like list a unit on Lahaina Tower with an ISLAND VIEW. That is a NAPILI or original towers unit if it's Island view (the crappy Island Wing). But it's not stated in the ad. I emailed to ask and they never responded. In any Lahaina Tower listing it says "Unit may be located in the Lahaina or Napili Tower. If owner owns a fixed tower, it will be noted on the posting." ALL OWNERS own a fixed tower. They don't sell "unassigned." That would only happen if you traded with Interval International, which is illegal to rent-and still you can call to find out the tower. Anything booked with Marriott directly has a specific tower. I'm pretty certain if you book with points, you know exactly what tower you get, too. SO, this is why they shouldn't make us post Lahaina and Napili listings separately --they should be under one site so you can list them with one ad. It would have been nice if they kept them ALL in Marriott Maui Ocean Club. But by splitting them up they force owners to consider multiple listings. Also, saying that some Original Tower one bedroom units "May have 1 or 2 bathrooms" is false. The only units with one bathroom are studios with the possible exception of Island Wing --2nd floor overlooking the parking lot. SO to put that on every listing as a disclaimer that we cannot remove is another error. Last month, the original tower rentals showed a picture of Lahaina Tower. ??? Why would I want to let Redweek take over my rental when they get so many things incorrect? Years past I've had to ask pictures be removed when they showed the wrong units.

Redweek, you need to return things to how they were. People who want the Verified units will still rent them. But you don't want to drive away all the owners who like to DIY. If not, we will have to find somewhere else to rent our units if this is how they treat owners who've supported their business for some 5, 10, 15 and 20 years plus.

Owners please write to Support@redweek.com to complain.

Disappointed and disgruntled,

Kristina Adad

I used to be able to manage my own rentals. Now that I can't, this web site is useless to me.

The new changes at RedWeek for timeshare rentals will make it very difficult for owners to rent their timeshare weeks that they can not use for family and friends.

I tried to list a week of mine to rent using the full service and there are many new rules. 1. The listing will not be accepted if less than 21 days before the rental date. 2. The ad is removed if not rented within 10 days of the rental start date. No refund. Today is 9/29/2025 and I have a week starting on 10/10/2025 that we can not use. Redweek will not let me list the week. Ouch!

Does anyone have suggestions for another agency?

I gave RedWeek my posting for Woodstone week 52 on 9/17/25. It is now 10/1/25 and my post is still pending. Why?

This is a downgrade in "service" and awful. The main reason I and others have been on Redweek is to use the DIY option. Expect to see people leave in droves. Poor decision.

Recently I added a new listing.

The only option shown was full service.

How do I avoid that option,

I want more flexibility, and I want renters to speak to me directly.

I couldn't agree more!!!!!

kathyw84 wrote:

It's a MUCH BIGGER money grab now! We no longer have a choice to rent out our timeshare ourselves! I have used Redweek for well over 25 years and just pulled two of my new ads. They are now adding over 10% to our rental fee for them to pocket. They already charge a membership, a listing fee, and a verification fee (all of which I was fine with) but NOW they are making my units even higher priced! I can barely get my maintenance fee on a couple of our Marriott's the way it is - and now an extra 10%!!! Any suggestions on other places to use to rent that you have been happy with? Looking for owners to share ideas, as Redweek is NOT what it used to be!!

As a renter Redweek is now so frustrating to use - difficult to look up what you want to see in the listings, price charged is not what's listed and not verified and protected.