Island Seas

We are owners at Island Seas and just returned from our yearly visit. On the plus side the grounds and pool are kept up nicely. The shuttle to Port Lucaya is also a plus. However the housekeeping dept. (especially for the timeshare clients) needs a great deal of improvement. On arrival by 10PM still couldn't get bath towels for showers. Finally went to the laundry room and demanded my towels(after 4 calls) . If you want new beach towels you must return the used towel to the timeshare office and they will wash them and you are to return hours later to pick them up. In the meantime you don't have beach towels for a few hours. Also many items missing in the apartment including lamps and furniture. Make sure you check on the inventory sheet and notify them right away or you might get a charge for the missing items. Upon check out our credit card wasn't returned to us and by the time we realized it (half way to the airport) and went back they insisted that they returned it to us. We immediately called the bank and cancelled our card, luckily nothing was put on it but was a nusiance getting a new card and changing a lot of information . This was partly our fault for not checking on our card. All in all, we love Island Seas for location, relaxation and friendly workers. They just need to improve on their housekeeping department.