Stayed the 1st week of July 2007 (we don't own there). Resort actually is OK but service is unbelievably BAD! First the resort: True, it...
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Stayed the 1st week of July 2007 (we don't own
there). Resort actually is OK but service is
unbelievably BAD!
First the resort: True, it is not convenient to
a lot of things unless you have a car (we did),
but if you rent a car it is quite easy to get to a
great deal of non-Paris sightseeing (Fountainbleu
Palace, Vaux le Vicomte Palace, Provin - medieval
town, the Champagne region, lots of smaller towns
with very nice churches and small castles, etc.)
We had a great time driving around (it was quite
easy to drive through the countryside and towns
outside Paris).
The resort had a nice ambiance and the 2 bedroom
we had was very nice. One of our party had a bad
knee and we requested and got a handicapped unit
with one of the bedrooms on the ground floor - it
was very large.
Physical problems: Light bulbs out when we
checked in. Very slow internet connection. Air
conditioning went out upstairs and it took several
days to get it fixed (after reporting it, they
sent a security guard at 11 pm who, of course,
could not fix it). Windows had no screens so if
you opened them to get a breeze, mass numbers of
mosquitoes came in. Birds had built nests in some
of the windows (the quantity of mess on the
windows would indicate they had been there a month
or more) so you had to be careful which ones you
opened. Did not replace toilet paper in bathrooms
some days.
Now the service: Concierge was quite good, but
front desk staff was the worst we have ever
encountered anywhere in the world - and we travel
a lot. As an example, when we went to the indoor
whirlpool the second day, there obviously was a
problem - it was cold. My wife went to the front
desk clerk to report the problem and the clerk's
response was that we were Americans and didn't
know the difference in cold and warm - how rude
can you get! After about 45 minutes of inaction,
I went to tell them there was a problem. The
clerk's response this time was that maintenance
had just checked the temperature and it was fine.
I informed the clerk that no-one from maintenance
had been in the pool area nor near the whirlpool
in the past hour and she said that they had
checked the temperature just a few minutes ago -
she lied. I asked to speak to a manager - after
waiting 15 minutes and being told 3 times she was
"on the way", I left and told them I would speak
to a day manager the next day. When I got back to
the pool area and collected my belongings a
maintenance person showed up and when I asked
about the temperature he said he was going to
check it - finally. Turns out someone had closed
the hot water valve in the basement, but by that
time, the pool was closing for the night.
When I asked for a manager at 8:15 in the morning
I was told that no manager was on duty. I was
shocked and said that surely there was a manager
or someone in charge I could speak to and was told
that there was no management staff was on the
premises. Either I was lied to again - or the
resort management is hopeless.
We had gone to a very low pressure presentation
the morning of our 2nd day and actually considered
purchasing at this resort. By 10pm that night
we knew we would not purchase there, nor probably
ever go back.