This review is dated as we stayed here in August of 2008. We are owners with in Celebrity but never expected to be treated this way. We...
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This review is dated as we stayed here in August of 2008. We are owners
with in Celebrity but never expected to be treated this way. We had called
ahead as well as emailed about our need for a handicap unit. We get to our
unit to have three steps to get into the unit. How was my wife going to
drive her scooter up steps? After a call to maintenance and I having to
show up at the front desk did we get some service. They actually tried to
build a ramp to go up the stairs, what a joke. After 2 hours of her not being
able to get in the unit they moved us to a different unit and installed a pre-
made ramp to use. Our 2 bedroom unit - well not the best I have stayed in.
TV broken in one bedroom. Exposed wires hanging from a plug in the
kitchen. Mold all in the bathroom. Jacuzzi tub not working. Washing
machine not working and dryer clanging like it is on its last leg. I must say
the night shift manager tried to accommodate but they need to spend some
of the maintenance fees on the upkeep of these units. We had checked in
on a Saturday and finally the site manager got up with me on Monday about
the problems we had had. The first thing he ask me was why did they not
move us to a handicap unit across the street. I told him, He was the boss
and only he could answer that question, but I would like to find out the
answer. He did refund my exchange fee but he should have refunded my
week as well. If you have to stay here, ok, but if you can find another place
to stay do so. I have gone on their website and they rent rooms cheaper
they the owners have to pay in maintenance fees. What gives with this?
