The condo was nothing out of the ordinary. The bed was very uncomfortable because they put a plastic liner on the mattress. We woke up in...
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The condo was nothing out of the ordinary. The bed was very
uncomfortable because they put a plastic liner on the mattress.
We woke up in the morning with a backache (and we often camp
so we can't be that demanding).
We would not have complained here about much except that the
day before our last day (it was new year's eve) we woke up to
find that the water was shut off without warning. When we called
the front desk, we were told that the water main had broken and
that they hoped for water in a couple of hours. We waited. We
had to go to the bathroom. We wanted to wash.
After a couple of hours of waiting and crossing our legs and
contemplating going over to the gas station to use the rest
room, I called again to ask when the water might return and was
told that it would be at least 3 MORE hours but we were
"welcome to come up to the clubhouse for bathroom and
shower" because it was only our little section which had lost
water.
When I spoke to the manager and asked why we hadn't been told
this EARLIER she claimed that they were "dealing with an
emergency," and she would not apologize for not having told us
about the availability of water in HER building, but would only
apologize for the water main problem even though I told her I
didn't blame anyone for that - it could not be helped.
What COULD be helped was to inform us that we could still clean
up in the clubhouse instead of spending the morning of news
years eve hopping around the condo and wanting to wash our
hands and face. When I told her that, she said, "well there was
one bowl of toilet water available in the condo from before the
water was shut off for our use." NOT GOOD CUSTOMER
RELATIONS.
We were so annoyed by the attitude we were given that we
checked out that day even though we had another day left and
went camping in Joshua Tree - without water but we brought
some along with us, prepared.
