Westgate Smoky Mountain Resort & Water Park Reviews & Ratings

this rental is elite status, which includes waterpark passes for all guests!!! huge value for guests. We vacation here twice a yr and are always pleased whatever season we choose. Dollywood goes above and beyond for the holidays. So much to do and there are travel options by trolley to many venues. Rental# 348886

Westgate is located in a prime location to enjoy the beautiful Great Smoky Muntains. The resort is minutes from Gatlinburg and Pigeon Forge as well as the Great Smoky Mountains National Park and Dollywood theme park. The facilities offer the comforts of a fully furnished home, an indoor/ outdoor water park, pools (including an infinity pool at the top of the resort), a selection of restaurants and bars, spa, work out facility, and game room. Westgate is a must stay when planning your trip to the most visited national park in the US.

My family LOVES Westgate Smoky Mountains! There is so much to do on the resort itself, and it’s centrally located to anything else you want to do in Gatlinburg, Pigeon Forge, or surrounding areas. The resort is well-maintained and very clean, and the staff are so friendly and helpful. Also, small dogs are allowed, so we can bring our fur babies along. We have had so many great experiences here, and the memories are priceless.

We love it enough to go back every year. We go at different times to enjoy the season changes and the array of restaurants and activities in and around the resort.

Westgate Smoky Mountain Resort is nestled between Gatlinburg and Pigeon Forge. The only area that offers panoramic view of the Great Smoky Mountains National park. Each cabin is equipped with full kitchen, jetted tub, free in room Wi-Fi and private balconies with awesome views. You reservation will include FULL owner benefits!

We have stayed at the Westgate Smokey Mountain Resort many times over the last 5 years. Great place for a family vacation!! Located between Pigeon Forge and Gatlinburg TN - both loaded with family friendly activities. Also, the entrance to the Great Smoky Mountains is right there in Gatlinburg TN. The Resort has fantastic mountain views and includes outdoor pools, mini golf, as well as Wild Bear Falls Water Park on site. Full access to the Water Park is included with your reservation at the Westgate Smoky Mtn. resort.

The Westgate Smoky Mountain Resort & Spa is in the perfect location to enjoy mountain views. There are BBP grills, picnic tables, fire pits, a playground and so many more amenities. The service is excellent. My family loves to go there at least yearly. There is always something fun to do in Gatlinburg and Pigeon Forge.

3 stars overall. Highly unlikely that my family (2 adults, 2 kids 8 and 12) will return here.

Pros: The room layouts are nice. We had a 3 bedroom which was 3 separate units, all adjoining. Mattresses were very comfortable. The infinity pool is very very nice & there's live music there most nights. Free 9 hole mini golf (very basic). The on-site store is good.

Lots of beautiful views. Truly stunning. Very close access to both Gatlinburg and Pigeon Forge.

Cons:

A bit tricky to get to, if you're familiar with the one way roads going from Pigeon Forge to Gatlinburg. Not a huge con, but worth noting.

Room was not very clean. Issues with bugs. Some dirty dishes. Most of the blinds were broken and or missing slats meaning hard to block out light. Stayed on the first floor, the room above was VERY noisy, just from normal walking around. For how giant this resort is (and it's BIG) the amenities are very subpar. Not nearly enough pools, restaurants, activities, etc. The pools get absolutely packed and nowhere to sit. Arcade is ok but many of the games had issues & the workers don't seem to care enough to fix them after being made aware. Trolleys needed to get around the resort, but be prepared to wait. There's no viable walkable way to get up and down other than talking the roads (no sidewalks, no paths) and parking is minimal. The mini golf was out of clubs/balls a lot of the evening, so you end up waiting.

We were charged access to the on site indoor water park, and the staff was pretty rude about it!! We were told that Redweek guests were NOT given free access. We were also "VIP guests" when we checked in meaning we had to go over to get the timeshare tour offer. Not a hard sell at all. They offer a breakfast presentation which supposedly takes 90 minutes and then you can get some money off tickets, but we heard horror stories about it.

Views are breathtaking. The staff are pleasant and helpful. Convenient to downtown Gatlinburg and nearby Pigeon Forge

​Whether you are looking for a peaceful mountain retreat or an action-packed family adventure, Westgate Smoky Mountain Resort & Water Park delivers an experience that keeps you coming back. After three incredible stays with our friends and family, it has truly become our home away from home. ​ ​Our most cherished memory was a holiday stay where we gathered the whole family—our three adult children, my parents, and my brother and his wife. One of the best features of being an owner here is the space. Because we each had our own private rooms, everyone had a comfortable place to relax and recharge without feeling crowded. ​ ​The real magic happened in the spacious family room and kitchen area. We spent our days: ​Cooking Together: Preparing big family meals in a kitchen designed for gathering.

​Game Nights: Laughing over board games in a living space that actually fits the whole crew.

​Quality Time: Simply enjoying the luxury of being under one roof.

​When we weren't cooking, we were enjoying delicious Southern hospitality at the Southern Comfort restaurant for breakfast and dinner. Plus, the resort’s location is unbeatable—nestled perfectly between the excitement of Gatlinburg and Pigeon Forge. We even took advantage of discount tickets to explore the best local attractions!

​We love this property so much that we’ve referred several friends. In fact, they enjoyed their stay so much that they decided to become owners themselves!

​If you’re looking for a great property with endless things to do and room for the people who matter most, look no further than Westgate Smoky Mountain Resort.

Located in Gatlinburg, this condo is in the mountains. The area's natural beauty can be seen at Great Smoky Mountain National Park and popular attractions like Ripley's Aquarium of the Smokies, Anakeesta and Dollywood.

We have been staying here at Westgate Smoky Mountain Resort & Water Park since 2006. Our family loves this location. The mountains constantly call to us and this resort sits in the heart of The Great Smoky Mountains. There are enough activities at the resort we have spent days without leaving the grounds. There are numerous swimming pools to choose from as well as the indoor waterpark. The restaurant is a great location to enjoy an evening meal with a night cap. The on-grounds shuttle service means you do not have to use your vehicle to get around on the resort. Since 2023, our grandson asks us "When do we get to go to the mountains?" as soon as he is out on summer break. He loves this resort.

Beautiful mountain. Wonderful experience in December. Young children loved the indoor water park. Older children loved the proximity to varies activities in the surrounding areas.

Smokey Mountains resort with breathtaking views and plenty of things to do for a couple or the whole family. Several top rated restaurants, and several attractions within minutes of the resort.

Love Westgate Smoky Mountain So much to do in the area or just stay at the resort. The waterpark is great for kids and having up to 8 waterpark passes included with an owner rental is a HUGE savings.

I request the same additional verbiage as on listings R 1406377 and R 1408988 as this is my identical deeded unit. I was not able to enter the full details on your web site.

We love the mountains and Westgate Smoky Mountain Resort is perfect. Great location and something for everyone. Beautiful views, friendly staff and fun for the whole family. Waterpark is great!!!

Westgate Smoky Mountains is a beautiful and fun filled resort. It is a great place to experience the Smoky Mountains all with in a short driving distance. The resort has outdoor pools and an indoor water park and many other resort activities. You are sure to enjoy yourselves. !!!!!!

One of the most popular resorts anywhere in the United States with so many local attractions including the beautiful Smoky Mountains National Park! Wild Bear Falls Waterpark tickets at no charge are included with this reservation.

Simply beautiful! New build. Quiet location. Amenities are top notch. On site water park, game room, spa, fitness center, marketplace, restaurant and bar. Outdoor pools and a mini golf course. This resort has it all. Also close to entertainment, attractions, restaurants and shopping. The staff at Westgate are by far the best ever!

lots of amenities on the resort mountain views are gorgeous indoor water park friendly staff resort has serenity spa, several out pools ,zip line, restaurant golf play ground onsite