Sheraton Vistana Resort Reviews & Ratings

I have owned in the Courts for more than 20 years. They have been updated recently, and the units are larger than the newer ones. The staff is very friendly and versatile. There are so many activities that we don't see the older children until late in the evening. There are many, many attractions nearby that all ages thoroughly enjoy! I highly recommend this resort.

WE HAVE OWNED HERE at VISTANA SINCE "1982", AND USE IT EVERY YEAR. WE HAVE TAKEN ALL OF OUR CHILDREN DOWN ALONG WITH THEIR FRIENDS, NOW WE ENJOY IT W/OUR GRANDCHILDREN AND THEIR FRIENDS, ALONG W/FAMILY. IF THERE IS EVER A PROBLEM THEY FIX IT ALMOST IMMEDIATELY. I HIGHLY RECOMEND THIS RESORT. THEY KEEP UP W/THE UNITS AND THE GROUNDS. THEY ARE IMMACULATE. IT IS VERY CLOSE TO DISNEY, SHOPPING ETC. IT IS ALSO A GATED COMMUNITY, AND YOU DON'T HAVE TO WORRY ABOUT THE CHILDREN. THEY HAVE SOMETHING GOING FOR EVERYONE, EVERY DAY IF YOU WANT. YOU DO NOT HAVE TO GO INTO TO THE PARKS TO ENJOY YOURSELF. TRY IT--YOU WILL LIKE IT! DESANTO39

We have just returned from a week at the SHERATON VISTANA RESORT . The hotel is magnificent and we have never experienced such incredible service before. It was so lovely that it was hard to drag ourselves away from the hotel to go to the theme parks at all. In fact we didn't bother with Disney , having been before and just did a few trips to Universal. It was so hot and busy there, we couldn't wait to get back to the peace and tranquility of the hotel.WE STAYED IN A 2 BED ROOM THEY MUST HAVE REDONE THEM AS OF LATE THEY WERE LIKE NEW FLAT SCREEN TV AND DVDS WOW WHAT A NICE PLACE TO STAY .The pools are lovely, AND BIG Our kids are 11 and 13 and they enjoyed it. The pool attendants were wonderful .Overall I would say this is probably the best hotel we have ever stayed in on holiday and I am extremely fussy! Perhaps not the most convenient if all you want to do is theme parks, but if you want to mix a little luxury with the odd trip to the parks then this is an absolute must. PS-Restaurants are great.

My husband, myself and another couple along with their daughter stayed the week of July 27th - August 3rd. We stayed in the Cascades area which I was thankful for after walking around and seeing how old looking that the other areas were. But you could start seeing the wear and tear even in the Cascades. But overall it was ok.

That was the good side. My husband and I have stayed at other resorts and have never had to pay for the amenities. Here, you have to pay for everything that you want to do except swim. If you are an owner you have to pay $4.00 each to play miniature golf in a really tired looking course. Your money is much better spent somewhere else.

That is not even the worst of it. All week we had someone above us that was up all night yelling, running, and just being rude. We called Security every night for the week that we were there. Nothing stopped. We even would call during the day and were told that management would get back with us and no one ever did. The last night we were there I called it did not stop, I called an hour later and this person put me through to Security and they said that the first person never contacted them. So it makes me wonder if they had ever been contacted the other times that week. My husband and the other gentleman that we were with had 2 hours of sleep before making a 14 1/2 hour drive home. All we got was a sorry and our exchange fee back.

I would never stay here again. While the grounds are nice, there are much nicer places to stay that will take care of their guests.

Stayed here the last week of June. Great Resort. Kids loved the pools. Staff was very helpful. Very quiet and peaceful. Room was very clean. Everything was very close and easy to get to. If you are coming to Orlando, this is a great place to stay.

This is a hidden Gem! The location is central, convenient to everything, I 4, International Drive, Outlet malls, Disney, etc. The resort is clean family oriented, everything you could want is in the resort, great variety of pools, rec centres, restaurants, tennis, mini golf, etc.

We have stayed here the last two years (March 06 & Feb. 07) and have been totally pleased with the service and aminities!

We had a mini family reunion in Orlando and rented 3 units in the Cascades section at Sheraton Vistana Resort. We had a total of 6 children ages 2 - 14 in tow. I was a little concerned because of some of the previous reviews I read but decided to go anyway. We were very pleasantly surprised! Check in was a breeze. A very nice young man walked us to our units(all in same building across from the pool) and made sure we were satisfied. The units were spacious, clean and nicely furnished. The pool was spectacular and we had a hard time getting the little ones out of the kiddie pool section which was huge. The location of this property in relation to Disney was a big plus--we were only a 5 minute drive to Disney and there was plenty of shopping and restaurants in the vicinity. The staff was extremely polite and eager to please. As a result, we are now looking to buy a resale in the Cascades section of the Vistana resort!

I had 3 units week before x-mas 2006. resort is great. Very well maintained. Units very clean and not run down.

Anyone who reads this must know this, all 3 partys we traveled with called before we went down there to verify a shuddel service to get to the parks and was told yes. But when we got there is was only for hotel guest. Forgot to tell us that part. I thought if you offer it and was going there anyway who cares where you are on the property. Also when we called up front for a taxi to goto downtown disney, they told us in 15 min., we waited a hour and no show. So we complainted to the front desk and they kept hanging up on us as soon as they knew it was us calling again to find out where out taxi was.

Staff a little pushy on check in for there free breakfast(sell you a unit breakfast). Kept calling room and leaving messages.

Other than those small issues, everything was great. if returning to florida again withfamily would go back to this resort.

One great thing is a few of the pools are open to 1 a.m. Pools and pool area very clean. they use alot of clorine. so if this bothers you, don't get in.

travel times. disney is very close. you can get to almost all disney parks within 5 min. universal is about 10 min. away. also close to kissimmee under 5 min away.

Dec 06--2 weeks before and after Christmas in 2 different 2 bedroom,2 bath condos.

The resort is very beautiful--many gorgeous heated pools, hot tubs, exercise rooms, and many activities, especially for children.

First week was in the Fountains, first floor just in front of a huge pool. We asked for first floor because there are no elevators in the older sections--just in the Cascades and the Lakes (Starwood owned). Some of the buildings have three floors and we don't do stairs well.

The condo was clean and well decorated. Jacuzzi in master bath with separate walk in shower. The bed was hard and the sofa and overstuffed chair in the living room were broken down so that you sank to the bottom when you sat. The kitchen had adequate dishes to eat out of, but was very sparse on cooking utensils and no mid size microwavable bowls.

Second week was first floor in the falls. Redecorated, clean, and pretty, with a good mattress, and comfortable sofa and chair in living room. The kitchen utensils were even sparser--had to cook veggies for two in a spaghetti for 10 size pot. Master bath had a nice dressing area with lav, but shower was inside the jacuzzi with sliding doors which made it difficult to access (we are in our seventies) and the shower in second bath was also inside the regular size tub--no problem getting in and out of this.

The two newer sections of the resort--Cascades and Lakes are the only two owned by Starwood, and they are realy nice. We were supposed to get the Cascades the first week, but were told not enough owners turned in their weeks for us to get there.

The Fountains, Falls, and other sectiions of the resort are owed and operated by owner's associations. This explains the disparities mentioned here in various ratings.

We took the tour, and were not pressured at all. We already own enough resort points so we declined.

I would rate the resort a four star, and I am sure the Starwood parts are five star.

We stayed in the Cascades section of Vistana and couldn't have been happier. It was very spacious, clean and a perfect location for both Disney and MGM. We visited all the areas of the resort and liked the Lakes section as well. I see that many who stayed in the older sections of the resort weren't as happy. If you have a choice ask for Cascades or Lakes.

I have teenagers so I was a little worried they would be bored when they weren't in the parks. There was so much to do they were happy to have 4 days in the resort.

I would definately go again.

Visited 8/20-8/27 and was given a 2bd (sleeps 8) in the Falls section. I was informed by the front desk that the room was recently refurbished. Well here goes, -

THE BAD: the sheets had stains, the blankets had holes (no kidding) and I told my kids not to use the comforters (only god knows). The doors on the showers were broken and the shower heads were coming off the walls IN BOTH BATHROOMS. I washed the linens prior to using and the stains did not come off. In the kitchen there were 8 DISHES, a few bowls, 1 frying pan, 1 pot 1 baking dish, 6 ash trays - you get the picture here. the room was clean but quite dated with pink walls, and heavy, heavy, floral drapes not curtains. on Wednesday, we were given a complementary cleaning. ok, the kitchen floors appeared clean, but were STICKY, and the stained sheets were still on the bed. NUFF SAID. I attended their timeshare and they tried to sell me a 2 bed. in the new Vistana Villages for $23K, however, since I was staying in the Sheraton Vistana, I was NOT ALLOWED TO USE THE NEW CLEAN POOLS AT THE VISTANA VILLAGES. I also, found out that RCI is considered 3rd class on the Sheraton Vistana list of guests. I was told 2x in one week by the staff. We did not use the facilities on the property .. thank god the weather was working on our side. I WOULD NOT RETURN. WENT TO ORANGE LAKE COUNTRY CLUB TO ENJOY THEIR FACILITIES.

I exchanged from a Gold Crown 2 week in Cyprus (which is highest demand by RCI standards), to a 25 year old 2 bedroom apartment in the Courts area of the resort.

The resort itself was all I could ask for, but the standard of accommodation I was given was a big disappointment. I also feel the way the manager promised me an upgrade (at my expense) then never got back in touch was lousy customer service. On top of that the pressure as soon as you check in to go to a presentation on Starwood Vacations was terrible. I told the gentleman that I was not interested in another timeshare but I had to walk away from the representative as he could not take no for an answer.

If you are exchanging like I did, ensure through your exchange company you get accommodation in the Cascades or the Falls. Not in the Courts or you will be hugely disappointed!!!

We love this resort. We visit Orlando evey year for the month of April and have visited lots of RCI resorts. This by far is one of the nicest ones we have been to.

The activites staff ( lacking clear english) are wonderful with the kids. They are very friendly and my kids loved them.

We stayed in one of the older units the Springs. Other than the mauve tile in the master bathroom it was all updated. THE master bed was sooooooo comfortable. The unit itself is a little smaller than most two bedrooms we have stayed at but still large enough. I liked how the second bedroom and the living room are far enough away from the master bedroom.

If you can stay here jump at the chance. They have so much to do for kids of all ages. Our clan ranged from 19-5. ENJOY hope you have as much fun as we did.

Can't wait to return next year.

Hey, this is by far the choice place to stay for anyone who wants it all. I own there for over 20 yrs. and have had great exchange powers because of it's location and of it's Gold Crown Rating. I have been given 3bd/rms in kaui, on a golf course, with a wraparound deck for my week. I have even been offered 2 and 3 weeks at other places for my week. They simply don't come any better.

My husband 2 yr old Son and I just returned from our 4 day stay in the fountains section of the resort. This is an older section of the resort. The furnishings are not quite as plush as the cascades section which is the new section that Starwood actually built. The other sections are the ones that Starwood acquired and it is quite obvious. Some of the other older sections looked quite dumpy.

We were in a 2 BR unit. Very spacious. Had everything you could possibly want. Downside of the fountains section is that it is right next to the highway. So there is a lot of highway noise. I think they have the fountains to mask the noise.

We were there on a free stay for a timeshare sale of the Vistana Villages. They were not pushy at all. After touring the Vistana Villages it made this place look like a dump.

We thought that going to Disney in January would be less busy. Boy were we wrong. It was freezing and tons of people and traffic. I don't think there is a good time to visit Disney anymore.

Upon checking in we waited in line while two employees at the desk checked guests in and out. We waited about twenty minutes which was not bad considering how well they do explaining everything about the resort.What upset me was across from the check in desk was the Starwood timeshare sales desk with 9 employees trying to sell you a timeshare(so now I know where the focus is) The room was in the Fountain section which is older. Was just ok, the bathrooms were dirty and the Master bed had no sheets,what was completely disgusting was our blanket with black hair all over it and a stain of feces on it. We called the front desk and told them our problem, they said they would send someone up as soon as possible although they were very busy. Again back to the 9 behind the sales desk and two helping the guests. We had to call again two hours later and finally they showed up. We never heard from a manager or received any kind of apology until we went on the timeshare tour and told them. Overall the property is gorgeous. The pools are great and the activities staff were excellent.We never complain nor do I ever take the time to write reviews. Needless to say we will not return.

I recently spent a week at the Vistana at the end of August. My family and I had a great time. We stayed in the Palms section this time around. It's an older unit but still had all the amentities of the newer sections and talk about spacious. It's the most relaxed I've ever been on vacation. I loved it so much that I just purchased a 2BR in the Fountains Section. I look forward to spending vacations at this resort.

We own week 12 and 36, and LOVE this resort.

Our unit in the Fountains has just been renovated (they are working their way through the whole resort) and is beautiful. Any problems we may have had in the unit had been promptly fixed. The pool was a little crowded but it was Easter week and when we go other times it isn't bad. The Kids/teens LOVE it because there is lots to do and lots of other kids their age there. Great family vacation. They even turned down Disney a couple of days so they could stay back and enjoy the activities and pool, which was fine with me, I had margaritas at poolside!!!

Just returned from the 4th of July week at the Sheraton Vistana-Cascades. We rented a time share unit and were very satisfied with the resort. The 2BR villa was more than adequate, had everything we needed, washer/dryer,ironing board and iron, hair dryers....full kitchen w/ all utensils, spacious and seemed very new. Everything worked fine, no problems. Resort is very nice, safe and the staff is friendly. Many pools to enjoy, however, very tired after disney parks. Very close to disney parks,restaurants, malls etc. Can't wait to return!

Our 18th year at Vistana. Just spent two weeks in the Lakes section. 1st floor unit near both the Lakes pool and the Fountains pool. What a great time we had. Our three children had tons to do on property. And of course the resort is close to all the major attractions.

Absolutely gorgous grounds. Mature trees and lanscaping everywhere. Although Vistana is a fairly large property it still feels very intimate. We have stayed at other top notch resorts and Vistana is our favorite by far.

As an owner since 1982,my family has never had an unsatisfying vacation at Vistana!The grounds (135 acres of ponds,foliage,etc.)alone make this resort an oasis! Their 7 swimming pools,and 6 recreation rooms guarantee that family & friends will NEVER be bored! From sun up to after dark,this resort is a paradise for vacationers of ALL ages!

The best thing about this resort is its location. Without having to get on a major roadway, you can be in Disney.

That said, we just finished a week in a Cascades unit. During that week, it took 6 hours to resolve an electronic door lock malfunction, our diswasher leaked, our washing machine stopped running, and the toilet backed up. Luckily, we spent most of our time out of the unit. This was especially true since the few times we wanted to go to the pool, the deck was completely full.

If you are looking for a convenient place to park while visiting Disney, this will work, but if you hope to enjoy the facilities, I'd suggest looking somewhere else.

We stayed in the Springs section last summer. While not as new as the Cascades section, they are directly next to them and in great condition. The Springs has a great location since they are very close to the large Cascades pool, but also have their own recreation center and pool.

Our top-floor, 2 BR unit in the Springs was large and very nice. Vaulted ceilings, a huge back screened-in porch, and full kitchen with everything you could possibly want. Each unit in the Springs also has a back entrance from the porch which adds to the spacious feel.

Given the amenities of the resort and the location of the Vistana, I don't think you will find a better off-property resort when planning a WaltDisneyWorld vacation.