This review is specifically for their Marriott Encore promotion. If you aren't an owner, they offer you a sweet deal like 5 days / 4...
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This review is specifically for their Marriott Encore promotion. If you aren't an owner, they offer you a sweet deal like 5 days / 4 nights for $599 in the high season, but they make you pay for it before leaving the hotel because it's such a good deal - also nonrefundable. However, you cannot book the dates you want until a few months later which they say is 9 months before your intended stay.
To ensure I get my targeted dates I put it on my calendar so I won't forget. I call 9 months ahead and the dates are not available yet. Call again a month later and I get the same story. I ask if they can let me know when the dates are available and they say no and I'll need to just call back. I just called back and the dates are all taken and the entire winter season is not available.
To be honest, I thought it was a great deal and would have considered purchasing one of their products. I am genuinely surprised they would treat a potential customer with such contempt. All the salespeople smile big and convey an easy go lucky mountain town vibe, but they are just empty suits with a blatant disregard for the customers they are trying to sell. I guess I should have seen this coming when dealing with a timeshare property. Shame on me.