Hilton Vacation Club Tahoe Seasons Lake Tahoe Reviews & Ratings

Be going here since the place opened. Was one of the first to be abused by the pushy sales staff back in 85'. We have been trading into this resort for many years.Have always enjoyed our stay until Our April 2004 winter expierence, I have got to tell you they have lost it.

The night manager is a great guy been there since I first started staying there, he has little to do about how they operate during the day. There is an evil woman that calls herself the Assistant General Manager. To put it bluntly if you have to deal with here your stay is ruined, we left Four days early because of the lack of customer commitment, and poor room condition.

We checked in and got to our room, the guy leaves and we attempt to light the fireplace to find out it is broken. The up stairs sends down a guy who works on it for 45min and then shows me how we will have to go through a special lighting procedure because the thermal thing won't keep the pilot light on. Ok I can handle that. Knock, knock, pizza!, lets see where are the paper towels, oh no paper towels, ok cleenex ,oh no cleenex, ok how about TP, oh only 1/4 a roll on the spinner better leave that, hum how about towels, washcloths, oh only one set. So it turns out that this room was not even ready it needed everything including the vacuum and from the looks of it had been a long time. Ok we got everything lets re-light the fire and go to bed. Oh what’s this the fold out bed does not fold out properly, your feet are at least 1 foot below your head great if you like sleeping on a hill. We figured out a way to to fix the bed to prop it up and make it level, the maintenance guy helped with that, but this will need to be done every night when we go to bed.

The next day our room filled with diesel fumes form the garage, apparently they are replacing the carpet on that floor and the glue smell is so strong that some genius decides to open the door to the garage, Then the extremely incompetent assistant general manager says they have fans in the garage" I think to my self "so") they were not on and since the air is cold even if they were on the air pressure of the garage is far greater than that of the hall and rooms thus filling those spaces with its contents, is carbon monoxide. They did not care I think we were the only ones on that renovation floor.

The last day raw sewage starts coming up from the drain of our hot tub. And I mean this is nasty stuff. And The Assistant manage once again finds no problem with it. 20 years I’ve been going there and its been almost 1 year since this incident and it still makes our family's blood boil. Well let’s see my maintenance fee in Vail was 829.00 year plus RCI membership at 100.00 year plus the trade fee of 139.00 and we stayed for 4 days that’s over 1000.00 for the exchange. When I complained and told her I was going to right RCI I got the biggest CYA letter you have ever seen. She still never fixed the problems we expierenced.

This place is dated with hot tubs that are in the room with just a couple of jets, the rooms are dirty, the floors need to be cleaned and remember if you stay on the bottom floors that raw sewage from the upper sewage lines is a regular experience. So sanitize the tub before you use it or you might get real sick from their negligence. Their respect of this property is evident in their values for their resale’s going very cheap here and even less on eBay. The pool area is getting run down, their restaurant menu is good but the chef/cook is lacking in qualityand ability and their management in Particular the “Assistant General Managers” style and ability to manage are wrong for this establishment. The owners are loosing their power and have put a management group in that does not serve their interests. Will I continue to stay there? A resounding NO not on vacation not for a night I work to hard for my money I go to enjoy a resort not be part of their poor operational decisions, my families health is more important.

We stayed here in August, 2004 and left 3 days early. Had all the wrong combinations. Wasn't a hotel-they had closed the dinner restaurant. Wasn't a condo-no utencils, cups, bowls, silverware, etc. We had to get a spoon from the bartender. No outside lanai or balcony. Constant noise as we were stuck in a room over the drive-in area. Units were smaller than most condos. People working there were friendly-they had to compensate for the lack of product somehow.

great location. walk to lifts and great valets!

has on-site restaurant and bar. full service ski shop with discount lift tix.

rooms are nice with a huge combination shower/whirlpool tub. what sofa sleeper is comfortable!

if skiing at heavenly, this is the place to stay.

Beautiful Hotel style resort at Heavenly Valley. Valet parking, bell service, 24 hour front desk, room service, full service ski shop, walk to lifts, free shuttle to casinos. Great all season location.

Tahoe Seasons Resort is an older resort. The units are small and the sleep sofa was impossible to sleep on. The units were clean. The service was excellent.