What a nightmare! I have just returned from this hotel, after having cut short our long-anticipated weekend getaway there. We were 4...
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What a nightmare! I have just returned from this
hotel, after having cut short our long-anticipated
weekend getaway there. We were 4 adults in a one
bedroom with pull out couch. This couch was so
lumpy and uneven that we had to lie on it with our
feet at the back because that was about 5 or 6 inches
lower. This was not the main problem, however.
The guests at the ocean-front room next to ours
threw a big party. They were around 12 or more.
They partied, played music loudly and made noise
until after 3 in the morning. The front desk was not
helpful. I called several times as the night wore on
and I even trudged up to the front office but was told
that I was "the only person complaining."
We had planned to get up early and explore the
Guadalupe Valley but that didn't happen given that
we were kept awake until 4 a.m. so our holiday was
pretty much ruined.
I asked the night clerk to have the manager call me
as soon as she came in - they would not give me her
personal number at 3 in the morning because - guess
what? - she was sleeping so I guess her sleep was
somehow important while mine was not.
The manager gave us a small refund (1/3 off our
$145 room) and we cancelled the rest of our stay
there. This was truly a nightmare hotel for us.
However, this is a hotel that you should look into if
you want to throw a big, noisy, party and blast music
on an oceanfront property until the wee hours
without worry of being told to respect your fellow
guests' comfort or need for rest. Go for it!