Manager was totally un-sympathethic and unhelpful
about parking and would not lift a finger to help.
One star because of the parking and horrible
pathetic uncaring unconcerned unenthusiastic
attitude of manager. She said she did not care If
I reported online since units were all owned. All
I asked for was to be certain to be able to valet
park the last night because I had an early flight
and the parking shuttle took over a half hour.
Shuttle just sits..until they feel like running
it. And, they do not shuttle to your car, but the
bottom level of a garage..you have to drop
suitcases over curb go around doors and up
elevator. (Took me two trips and one hour). At
least the driver was nice and told to go around.
One night, arriving one a.m. and the Valet being
full I was told to find some parking lot
somewhere. No directions. Unless you understand
the shuttle is somewhere else no where near, you
can wait for hours. No one is familiar with the
Jockey shuttle. To catch it you have to walk in
unsecured shopping area down eight levels to
first floor and out and around over curbs to
center. Very confusing shuttle (especially at that
time). Do figure shuttle out early and do a test
run. You may need it. We tried a test run during
the day and never found the shuttle stop. No one
heard of it.
After I filed complaint about it being unsafe to
use the shuttle at one a.m., and moved car back at
the THE VALET they immediately WRECKED my car on
white posts car was parked next to. They stupidly
told me MOST posts were wrapped except all the
front ones (-you know next to my car).
On the plus side, the housekeeping was
great..superb..will wash dishes, change linens
daily, vacuum...but they will come into your unit
--no way to stop, only delay.
The one bedroom unit had salt and pepper, coffee,
washing soap, hair dryer (Shampoo no conditioner).
DVDs to check out and free popcorn. Bath was
plain,. small and simple one tub/shower and sink.
Located in bedroom. Kitchen/Microwave small.
Our unit faced construction 24/7 right next to
unit not just during the day and we were given
earplugs to wear. I can sleep through anything..my
only concern was the alarm had no sound adjustment
and may not be loud enough over construction at
four a.m. to wake me.
The room was in a tower in another building so it
was a series of elevators and a bunch of steps and
long hall. Not convenient and very confusing.
They have porter service but for check out it is
unreliably slow..listening to other guests.
They do have a security man at the curb to help
you get car out onto busy Las Vegas Blvd. All of
this is during construction.
Pool was covered with a net. Hot tub is inside and
up steps.
We did meet an owner of ten units and was able to
extend the stay for another member of the party at
a good rate.
So with the caveat of
parking/construction/uncaring manager/ noise /
steps /2 elevators and long hall; it is ok. Great
location.
I was told valet parking was mandatory. They never
said except every weekend when full and then it is
unavailable. The daytime valet said just tell them
I was going to fly and they would accommodate???
That is a risk. The guys on nights are
unreliable?? and unconcerned. Was only one.
So You either take taxi and leave car in Valet or
take a chance of being in the lot and walking
around deserted parking lot 8 levels un-escorted.
I had a wedding to go to. I do not like unreliable
situations. Like to know. I sure do not like
arriving at one a.m. and being told to go find
someplace to park and walk.
Spent my time filling out an accident report the
last morning (DUH)..and missed breakfast with my
brother. Why the night valet asked me to wait is a
mystery. They wrecked my car in Valet . So do
check your car carefully before you leave each time.
The airport security clearance is horrendous and
long they combine all flights for each terminal.
The fast check-in $20 per person at the car rental
took 1/2 hour with only one in line ahead of me.
On the plus side, you can check in and print
boarding passes at Jockey club.
The resort is NOTHING like the picture. Has
building being built right next to it. Not open,
sunny, as shown. But If you do have a view of
Bellgio, I bet it is real nice.
Was able to get into Jockey Club at last minute,
with the exception of a second unit on Saturday.