We just returned from our 4th visit to Maui, and the first time we stayed at The Marriott Maui Ocean Club. The grounds are immaculate and...
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We just returned from our 4th visit to Maui, and the first time we stayed at The Marriott Maui Ocean Club. The grounds are immaculate and the location can not be beat.
When we booked in May of 2010, we asked for a high floor. When we checked in we were given a room on the 2nd floor and were told that the high floors are reserved for the owners (as opposed to us, renting from an owner), and those that book at least a year out, not the short 8 months that we did.
We were really looking forward to eating at Longboards, one of our favorite dinner spots on Kaanapali Beach, however, this year we found the service to be sub-par. The first night the waiter left us waiting for our food for almost an hour. Albeit, Longboards isn't a bad place to have to wait, the waiter was so busy entertaining the other tables that he litterally forgot about us. Second night, different server: This guy had a negative comment for everything we said, whether it was where we are from, where we traveled to or the other places we ate on the island. He had nothing positive to say, it was odd.
Marriott Maui Ocean Club is a great place to stay, but they do need to improve service levels.