My first question is "Did I stay at the same place as these other reviewers?! Where do I begin? If you're familiar with the Marriott...
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My first question is "Did I stay at the same place
as these other reviewers?! Where do I begin?
If you're familiar with the Marriott hotel brand
and expect to experience that level of
accomodations and service, forget it.
This is an old 1970's hotel which was converted to
timeshare. Marriott took two rooms and joined
them into suites. That fact is obvious the moment
you enter the place. You can tell the interior
designer's hands were tied behind their backs
because it wasn't built to be a timeshare.
The slow elevators and prison-esque inside
balcony/walkways are the first clue this is a
less-then-hoped-for experience. They are void of
any interest. They need some color... maybe
hibiscus murals or something. You can easily
imagine the doors as prison cell doors and
convicts throwing down toilet paper from the
walkways. The place is reminescent of 1970's
motels. It brought back memories of
driving down to Florida as a kid.
OK, interior design and room layout is subjective.
I personally hated it, but one thing we all can
agree on is the lack of a washer/dryer in the room
is unforgiveable in a big name hotel timeshare
these days.
In the pool area, there are simply not enough
lounge chairs for the
guests and no room to add more. They
desparately need a system to stop people from
laying claim to a chair in the early hours of the
morning and never releasing it. More than half
the chairs were empty for extended periods of
time. The only way to get a chair is to remove
someone's property and hope you're picking one of
the offender's chairs and not someone that just
went to the bathroom.
The pool police are constantly asking people if
they belong there. G-d forbid you go down into
the pool without proper ID. This was mildly
irritating because they should have been more
discrete. Nothing blows the mood than overhearing
people talk in official tones to other people.
It became aggravating after we befriended a family
from another resort and invited them to come by
for some drinks and let the kids play together.
Their kids were unwelcome in the pool and our new
friends were unwelcome in the lounge chair area.
Never mind that my family were guests and they
were our friends. Never mind that more than half
the chairs are empty (well... let's call them
unoccupied). Management didn't care...
our friends HAD TO GO. The awful part was the
tone they used with us and our guests. Marriott
was not gracious at all. A polite explaination
would have sufficed. Instead, we were made to
feel like criminals. For Pete's sake, the kids
weren't stealing the pool, they were simply trying
to enjoy it. We all packed up and followed them
back to their resort on the other end of
Ka'anapali where we were made to feel like
welcomed guests. What a difference some class makes!
The Marriott Vacation Club people bug the heck out
of you to take their timeshare tour. They catch
you inside as well as out on the boardwalk. I
suggest you walk fast and look the other way when
approaching these kiosks. We finally gave in for
15000 points. During the presenation they admit
that the current building was not "purpose built"
for timeshare and leaves a lot of guests wanting.
The new buildings (haven't broken ground
yet) sound much better, offering all the amenities
one would expect from a big hotel name timeshare.
A BIG difference from what they currently offer.
Sorry for being blunt, but I wouldn't recommend
this place to anyone I liked. I wouldn't even
call this a Marriott. I know Marriotts. I've
stayed at Marriotts. This is no Marriott.
We won't be vacationing here again. Maybe after
the new buildings go up, but never again in the
existing buildings.